Anonymous
map-marker Arlington, Texas

Unique Iron Works Richard Wayne Wallace Review

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Total scam. Richard Wayne Wallace is a great *** artist!!! Consumer stay away. Our job got started and never finished. Company has changed names to avoid truth that they are a huge rip off. Unique Iron Works same as Ultimate Iron Works.
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Reason of review:
Poor customer service
Jennifier Bfi
map-marker Colleyville, Texas

Richard Wayne Wallace is a Thief

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All the negative posts are correct for Richard Wayne Wallace, Unique Iron Doors & Ultimate Iron Works. There are literally 100s of people Richard Wayne Wallace has stolen from. He takes your deposit and doesn't come back or in my case he brought the door but failed miserably to finish the job costing me thousands of dollars to get the job done right. I am one of his latest victims. He will lie to your face and not even blink an eye. I am going after this crook with a vengeance. If anyone cares to join me you can contact me at 214-850-**** Steve Symonds Colleyville, Texas
View full review
Loss:
$575000
Reason of review:
stolen money & unfinished work

Preferred solution: Price reduction

Anonymous
map-marker Austin, Texas

We have a deposit only to find out we got suckered into a scam.

We had this thieft come over and measure for a wine door and yes like everyone else we gave 1/2 down. No more than a week later I contacted him to set up a second and final measurement and no show,no call.. I asked for our money back and you guessed it... he turned into an ***!! We all need to get together and run this guy out of business.. Lets overload the DA or State Attorneys office so they Go after this punk!! I'm all in.. I need help for the Social Media people... If we don't stand up and stop this guy we are only hurting others by letting him getting away with this.. There's a lot more People out there that have been screwed..
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CSanchez S

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Verified Reviewer
| map-marker Dallas, Texas

Fraudulent charges to credit card.

I had previous doors installed by Richard Wallace which was completed and paid in full on Tuesday, 9/18/2012. Approximately a week later I decided to have the remaining of my doors replaced. He came out on Tuesday, 9/25/2012 and gave me the total quote of $5500.00 with fifty percent being due up front for the total of $2750.00. He took my card and scanned it on his Square payment device attached to his phone. This should have been processed for $2750.00 On Friday, 9/28/2012 I looked up my credit card account online and noticed a charge of $6500.00 dated 9/25/2012 from Richard Wallace UID, which is for Unique Iron Doors. I immediately tell him via text we have a problem, stating he charged me $6500.00 and the total quote was only $5500.00 and he should only have half $2750.00 and that he needs to credit back my card ($3750.00), which would leave $2750.00 on my card. He replies right back to me on Friday, 9/28/2012 stating he will refund it, he messed up with the sorry new machine, and he had forgot to clear the last payment out of the phone. Then Sunday, 10/07/2012 I look up my credit card account online and see a new charge of $3750.00 dated 10/02/2012. I immediately text him stating the $6500.00 is still on there and now there is a new charge of $3750.00, instead of crediting me you charged me, now you owe me a total of ($7500.00) which means you need to credit my card back twice ($3750.00). I was texting and calling his cell and business phone leaving messages the remainder of Sunday, 10/07/2012 with no response. Then Monday, 10/08/2012 I tried calling him around 8 am with no answer. I then called my credit card company and disputed both charges. They told me they would have to leave $2750.00 of the $6500.00 charge on my account due to the goods had yet to be delivered and once they are not delivered they could dispute the remaining amount. I continued to call him and text him with no answer. I went to his shop in Mansfield on Monday 10/08/2012 and spoke with an employee in his shop. I asked if Richard was in, he said no, I asked if he was on vacation, he said no that he was in this morning but was out on work and would be back he just didn't know when. Tuesday 10/09/2012 was a repeat of Monday I continued to try and contact him and went to his business in Mansfield again. Again I spoke with the same employee and he said the same thing that he was there in the morning but he is out on a job and didn't know when he would be returning. I then left a message with Richard telling him if he wasn't going to make this right to cancel my door order and to credit me back the full amounts of both charges. I then went to the Mansfield PD to file a report; I was then told since I live in Grapevine, I would need to file there. It was the end of the day and I had to pick up my children from school so it would have to wait one more day. Wednesday, 10/10/2012 I receive two emails from Richard Wallace stating he can not log on to the credit card company from where he is at so I should cancel the charge that would the best, I pushed the wrong button instead of a refund I charged you again and he also states he has canceled my door order. He continues on a second email he is really sorry but he is on vacation and he spoke with his employees and this was a simple mistake he pushed the wrong buttons and he apologizes but at this point it is best you call your credit card company and dispute the charge since I'm on vacation and out of the country for the next ten days. I then go to the Grapevine PD and speak with Officer Burk and he said he agrees this is not good but he cant file a report because it is technically not criminal because he is not trying to keep the money. I then called my credit card company back to dispute the additional $2750.00 that they said would need to remain on the account since there are goods that have yet to be delivered. My argument this time is that he stated in his email that he has canceled my door order so they needed to dispute the full $6500.00 along with the $3750.00. I was told they would put the additional $2750.00 in dispute status but the couldn't do a conditional credit on it since there was already a partial amount being disputed on the same transaction. I was basically told it would take time for it to go through all the processes. Also on Wednesday, 10/10/2012 I filed a complaint with the Better Business Bureau complaint number 925****. I haven't text, emailed or left messages for Richard since Wednesday, 10/10/2012. I do continue to call with no answer and there has been no follow up from him after those two emails. My husband Joe Sanchez called Richard on Tuesday 10/16/2012 from his phone at work and Richard answered. My husband confronted him about crediting back the charges and that this is his responsibility. Richard assured my husband he would have everything zeroed out that day. As of COB Wednesday, 10/17/2012 no credits from Richard Wallace have been posted to our credit card account. Now he will not answer my husband's calls. My opinions: My thoughts are he is lying about everything. I have since pulled up the user manual for the Square credit card processing device. It is impossible to have a previous amount loaded from another transaction as he stated in his text to me on 9/28/2012. You have to physically type in the dollar amount. Also this credit he did as a charge is also impossible to make a mistake on. There is an actual credit button you push to start the credit transaction. As for him stating he was out of country but somehow has access to email. Normally email and cell phones or landlines go hand in hand. You normally don't have access to one without the other. So, it is my belief he new exactly what was going on and received my inquires and in fact he wasn't even out of the country. I had specifically asked his employee on Monday, 10/08/2012 if he was on vacation and his response was no he was in just this morning and would be back sometime later that day. It was the same thing from his employee on Tuesday, 10/09/2012. I also never spoke with his employee about the specific amounts or the specific issues but when Richard emails me on Wednesday, 10/10/2012 he speaks specifically about the second charge and he meant to do it as a credit. How would he know what is going on? Why wouldn't he think I was just calling with questions about my doors? He also said in his email he had canceled my door order. If he were on the up and up why would he cancel my door order? Why wouldn't he try to rectify the situation? He knew what he did and he had received all my voice mails and text messages. Because he doesn't plan on refunding the money!!!! Again with the emails I received on Wednesday, 10/10/2012 he stated he would be out of the country for the next to days. So I'm guessing that puts him in the good old USA approximately 10/20/2012 but remember Richard answered the phone for my husband on Tuesday, 10/16/2012. My husband Joe questioned him about this saying I thought you were out of the country on vacation. Richards's response was he returned early. He is lying and has been since day one and has done nothing on his end to give us our money back he has taken fraudulently and even more so because he has done nothing on his end to credit back these charges through his merchant. He is hoping that I will be satisfied with the credit card crediting me back and they will never pursue him or his merchant will never pursue him and he will get to keep the total of $10250.00. Richard Wallace with Unique Iron Doors is plastered all over the Internet under Ultimate Iron Works with bad reviews one after the next. This is where I was able to locate Mr. Warren Bobo he had his case prosecuted through your very same DA's office. I was told Richard confessed to the fraud, paid Mr. Bobo back and I believe he did some time as well. The detective was Kevin Walling who is still with the Colleyville PD. Additionally I have concerns over the doors that were installed initially being covered under his supposed 10-year warranty. The fact we will not be able to have the second set of doors fabricated to match the first set. If in trying to do so it will cost well beyond had we went with another provider to do all the doors in the first place. Crystal Sanchez 817-488-****
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Loss:
$10250
2 comments
Guest

thank you so much for this review as you have saved us from this scam...Can't thank u enough as this guy Richard has schedule an appointment to install a door in my home and he is going to come for the measurement next week...

Paighton Jmx

This company is now known as "Unique Iron Doors"...same man Richard Wallace of Mansfield,TX. Now calls it Cedar Hills. He is a complete FRAUD!

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Anonymous
map-marker Keene, Texas

Can't Complain

I am not sure about previous events, but I just recently purchased a double door from Ultimate Iron Works and so far everything has been fine. I must admit I didn't read any history until after I had made a down payment with them. I went home and googled the company name and found myself in quite a mess. I called back to the company and spoke with Richard Wallace. He assured me that everything would be alright. Turns out, it was. The door has been installed and looks great. It makes me wonder why all these complaints have been filed.
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3 comments
Guest

it is hard to believe that our justice system is so weak that this guy is still in business. I complained about him yrs ago.

Guest

the lack of quality will show up. Just give it a little time.

Denisia Hhd

OK. I spoke too soon. Richard Wallace charged my credit card multiple times for amounts not authorized and has not returned a phone call or my txt messages.

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warrenbobo
map-marker Dallas, Texas

Took our money

Mr. Wallace has plead guilty to theft in Tarrant County. I will be more than willing to supply anyone who finds this to send along a copy of the letter we recieved from the Tarrant county DA. You may email me @ golfer1@***.net or call me @ 214 763-**** or simply reply to this posting. He still has several cases working in Tarrant County that will also result in more convictions. This evil person and his wife ( Who is a flight attendent for American Airlines ) Vice President of this company continue to take money from unsuspecting persons in the DFW area and do little or no work and keep peoples money.
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3 comments
Guest

For those of you who may not be familier with Mr. Wallace and his operation, his response to complaints are easy to spot in these forums.

Hello Mr. Wallace. So good to see that you are alive and well.

I'm sure the DA's office will be glad to hear that you have branched out and are now taking people's money in the state of Mn. I'm also excited to hear that your wife is back to helping you with your primary business which is taking money for work never done.

Guest

I had my satircase done by this company and i am beyond happy with what was done with it. Mr.

Wallace's Wife is a pleasure to be around so im not sure why you are saying she is evil. I am very happy with the work they did on my stairs

Guest
reply icon Replying to comment of Guest-516381

Maybe you were just one of the "lucky" customers that actually received the product. We are currently in the situation of paying half down and never hearing from the guy again. We are taking him to Court and the News Station will be attending his locations.

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Ariani Nmw
map-marker Lewisville, Texas

It will be a nightmare....Don't do it!!

The things you are reading about Ultimate Iron works are so very true. Stay away from them. It will be the best decision you will make. I promise. We found this out after we gave him our deposit. Big mistake. His BBB rating is an F for a reason. I hope this guys goes out of business so he can't screw others. He is being investigated in Tarrant Co. / Denton Co. / and Collin Co. As far as we know he's also spent some in jail for fraud towards the end of 2011. I hope this post will save you months of frustration.
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4 comments
Guest

Like many others posters state... Stay away from this company.

Worst home services company I have ever worked with. In my humble opinion, these folks only care about themselves and could not care less about their customers and following through on any commitments they make

Guest

Yes it did pass inspection..I did way to much work as a consumer for the completion of the project. I like the iron door and the iron work on the windows but the SPRAY PAINT touch up job that the guys did on the door leaves a little to be desired.

Sill not 100% sure that all the glass matches either. Transom appears a different tint.

Guest

Really did you tell them how happy your husband was with the door and insert and that the city of flower mound past the door and insulation

Guest
reply icon Replying to comment of Guest-471529

You won't return any of our calls after paying half down. We are working with the DA right now and all local news stations will be at your location this week. You messed with the wrong person!!!!!

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Ron J Oaz
map-marker Dallas, Texas

Wrought Iron Door Panels made of fiberboard

Ultimate Iron Works - Wrought Iron Door Panels made of fiberboard
Ultimate Iron Works - Wrought Iron Door Panels made of fiberboard - Image 2

I purchased an 8' tall double wrought iron door late spring of 2011. I have posted earlier of other problems with the door.

A few weeks ago I noticed that the large lower raised panels which are approx. 24" x 24" were cracked and swollen, which is definitely odd for an iron door. Further investigation revealed the panels to be made entirely of fiberboard which is a mixture of sawdust and glue. Another iron company in Dallas currently is repairing the doors at a cost of $1500.

I will try to post pictures if the site accomodates them. I will be contacting the Texas Attorney General as well as Tarrant County to see what charges can be brought.

View full review
Loss:
$5400
4 comments
Guest

Richard Wallace is now operating under a different name company called unique iron works :cry

warrenbobo

As many of you have found this company and Mr. Richard Wallce might be on target to set a new record for stealing from consumers all over the DFW area.If you have not given this convicted thief any of your money don't!!

If you have given him any monies, you most diffently do not want this convicted thief to damage your home with his inept work!! If you watch any TV and have seen the commercial for Allstate Ins with "Mahim" tearing up everything he comes in contact with, then you know how your work from Ultimate Ironworks will end. This past December Mr. Wallace confessed charges of theft.

He agreed to a sentence of jailtime and returned the funds he took from us. He now has a confiction for theft in Tarrant County. There are also many more people who are currently active in having other cases of theft being filed in Tarrant County.

If you need verification of this you may contact Presley Darnell with the Tarrant County District Attorney @817 212-**** and he can verify this info. If you need any help along the way please feel free to contact me, Warren Bobo @ 214 763-**** or my email: golfer1@***.net

Guest

Unfortunately, your case may fall in the civil matter since he actually produced something and did some work. If you need any of the contact info for the DA, please post your email address or phone number here and I will give you a call.

Guest

I thought I would let you know that Richard is currently serving a 10 day jail term after pleading guilty to a theft charge out of Tarrant county. As you may be aware he has taken money many times from consumers and then never produced anything more than a phone call.

Thanks to Vicky Palmer (WArren Bobo) and the Tarrant County DA he is required to pay restitution and 10 days in jail. There are more cases currently working in the DA's office.

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jazzntim G
map-marker Fort Worth, Texas

Ultimate Iron Works builds substandard doors

We meet Richard and he flat conned us. He delivered the doors 3 weeks late, we have had nothing but problems with these doors. He is a thief, liar and a coward. He will threaten you on the phone then hangs up. He has promised to repair the problems with the doors but never shows. He was also paid for two fireplace grates and only one was ever delivered. BEWARE of this thief, his work is sub-standard, if ANYONE would like pictures of his poor workmanship please reply to this add and I will be happy to send then to you. I am not a disgruntled employee, I am a disgruntled customer who has only gotten *** door and no service, and now I am out $18K plus what it will cost for a real Iron Door Company to fix. PLEASE DO NOT do business with this *** man. I have all paperwork and photo's to back up what I am writing here. T. Godwin
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Loss:
$18
6 comments
Guest

He is a piece of *** liar, anything that comes out of his mouth is lies.

Former fraud and scammer from my understanding ,BUYER BEWARE

Guest

Hello my name is Robert Rodriguez I am self-employed and I own Rodriguez iron door refinishing and repair I've been doing doors for over 2 years now I do much painting bronze applied and MSDS approved I would definitely like to take a look at the pictures you have regarding your door if you would send them to my email please at robert26rod@***l com.. keep in mind no way am I affiliated with the gentleman that has all the bad reviews

Guest

If You truly paid Richard for an item that was not delivered then you have a case of theft. Please post a reply to my post on how I can contact you and I will put you in touch with the group that currently has a case working against Richard on a criminal level.

Guest

Richard is looking at some good times with the Tarrant County DA in the real near future. You may want to contact them with this info as well.

Allegedly, he is pleading guilty to theft.

You can easily verify this with the DA in Tarrant County. I believe the DA is named Kalere Coleman.

Guest

YOUR A LIAR TIM SEND THE PICTURE MY ATTORNEY WILL BE IN TOUCH REAL SOON

Guest
reply icon Replying to comment of Guest-360840

Richard how does it feel to have lost your *** reflex due to years of swallowing big throbbing ***?

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Hatemydoors
map-marker Dallas, Texas

Ulimate Ironworks

We purchased iron doors from Ultimate Ironworks in the Dallas area. After the installation we asked they come back to try and fix the doors because they never shut completely. I have come home with the doors wide open because the latch is not working properly! After several more calls and their promises to come by and resolve the problem, they never did. We called in a knowledgeable third party who noticed that the doors were hung incorrectly; the space between the top of the door and the bottom of the door is very different. The area between the latch and door was too wide. To secure our home a handy man tried to help but now the doors won't open. I tried another attempt to get Ultimate Ironworks to help us but now they say, without any inquiry or details, that our warranty is null and void because someone else worked on the door. Beware!!!!!!! Unless you plan on making your own adjustments and repairs once they leave don't engage a business that forgets you once the check is cashed.
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1 comment
warrenbobo

As many of you have found this company and Mr. Richard Wallce might be on target to set a new record for stealing from consumers all over the DFW area.If you have not given this convicted thief any of your money don't!!

If you have given him any monies, you most diffently do not want this convicted thief to damage your home with his inept work!! If you watch any TV and have seen the commercial for Allstate Ins with "Mahim" tearing up everything he comes in contact with, then you know how your work from Ultimate Ironworks will end. This past December Mr. Wallace confessed charges of theft.

He agreed to a sentence of jailtime and returned the funds he took from us. He now has a confiction for theft in Tarrant County. There are also many more people who are currently active in having other cases of theft being filed in Tarrant County.

If you need verification of this you may contact Presley Darnell with the Tarrant County District Attorney @817 212-**** and he can verify this info. If you need any help along the way please feel free to contact me, Warren Bobo @ 214 763-**** or my email: golfer1@***.net

realmaad
map-marker Dallas, Texas

Ultimate Iron works screwed me out of my money

Richard wallace took my check for more than $12,000 on a job in burleson, to date its been months and still no product, just endless promises. I am filing charges with local PD today and with district attorneys office for theft of services. I am willing to forward anyone info for the detectives handling case and also other detectives that have handled previous cases on this subject. I have called other detectives listed on this site and talked with them, they have filed theft charges on this company in the past. I will also follow up with law suit against this company to get what I am owed!!
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5 comments
Maryjean Nge

We are victims too. We are working with credit card company now to get funds back.

Any information that could help our case would be greatly appreciated. You can email me at drthypatterson@***.com

Thanks

warrenbobo

As many of you have found this company and Mr. Richard Wallce might be on target to set a new record for stealing from consumers all over the DFW area.If you have not given this convicted thief any of your money don't!!

If you have given him any monies, you most diffently do not want this convicted thief to damage your home with his inept work!! If you watch any TV and have seen the commercial for Allstate Ins with "Mahim" tearing up everything he comes in contact with, then you know how your work from Ultimate Ironworks will end. This past December Mr. Wallace confessed charges of theft.

He agreed to a sentence of jailtime and returned the funds he took from us. He now has a confiction for theft in Tarrant County. There are also many more people who are currently active in having other cases of theft being filed in Tarrant County.

If you need verification of this you may contact Presley Darnell with the Tarrant County District Attorney @817 212-**** and he can verify this info. If you need any help along the way please feel free to contact me, Warren Bobo @ 214 763-**** or my email: golfer1@***.net

Guest

Please contact me at either 972-839-**** or lardebtx@***.com

Guest

Email me at mike@***.com

Guest

Please contact me so i know who to work with on this matter. I just gave Richard Wallace 9k for a deposit on work and ofcourse he does not return phone calls or emails. This needs to be turned over to a DA for prosecution as this appears now to be a criminal matter.

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Anonymous
map-marker Dallas, Texas

Iron door used MDF Fibreboard Like Material for the Raised Panels

I purchased a double wide 8' ft iron door in 2011 from Richard Wallace. Four months later after a rain/wind storm, I was amazed to discover that the raised panels on the door were not iron but a product similiar to MDF Fibreboard. The door got wet and the raised panels started swelling and I used a dental pick to completely penetrate the panel. We are in the process of removing the doors and having a reputable company salvage the doors. We contemplated a lawsuit but deemed his holding company had insufficient assets to make it worthwhile. Buyer Beware!
View full review
Loss:
$5000
tynamarshall M
map-marker Plano, Texas

They installed a door wrong and won't make it right

We had a door installed by Richard with Ultimate Iron Works. He will tell you that the posts on here are from former employees who are disgruntled. We are not employees, friends, or anything else. Once the door was installed, we determined that there were some problems with the installation that needed to be fixed. It was also NOT the right door that we ordered! Once he knows your number, he will not pick up the phone. I will NEVER do business from him and like everyone else, I hope that others will read this site and not use him. This man is a liar and has no regard for business ethics. He knows his workmanship is shoddy and should be run out of business. The Marshalls Frisco, TX
View full review
1 comment
warrenbobo

As many of you have found this company and Mr. Richard Wallce might be on target to set a new record for stealing from consumers all over the DFW area.If you have not given this convicted thief any of your money don't!!

If you have given him any monies, you most diffently do not want this convicted thief to damage your home with his inept work!! If you watch any TV and have seen the commercial for Allstate Ins with "Mahim" tearing up everything he comes in contact with, then you know how your work from Ultimate Ironworks will end. This past December Mr. Wallace confessed charges of theft.

He agreed to a sentence of jailtime and returned the funds he took from us. He now has a confiction for theft in Tarrant County. There are also many more people who are currently active in having other cases of theft being filed in Tarrant County.

If you need verification of this you may contact Presley Darnell with the Tarrant County District Attorney @817 212-**** and he can verify this info. If you need any help along the way please feel free to contact me, Warren Bobo @ 214 763-**** or my email: golfer1@***.net

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Matt DiBarra

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Donnie E Ifa
map-marker Oklahoma City, Oklahoma

Richard Wallace/Ultimate Iron Works

Many issues have I had with my Ultimate Iron Works door installed by Richard Wallace of Mansfield, Tx. The bottom seal would not stay on the door. The glass cracked within a day of installaton and I found out did not meet the U.S. code because it wasn't tempered. Cost me $650 to have it replaced after the crack continued all the way across the door. Rain poured through edges of the door when it rained and under the window!!! The top henge to hold the glass closed broke and after repeated requests to Richard Wallace I have gotten no response of replacement. Last of all, The "coating" on the outside of the door is flaking off. Richard Wallace sells customers inferior *** and draws you in with his discounted rate. You get what you pay for folks and as I spend more and more to maintain this *** inferior door sold to me by Richard Wallace/Ulimate Iron Works..Mansfield, Tx the more I will blog about it.
View full review
Loss:
$3750
7 comments
Guest

I had same issue and now looks like we have to replace door all together!

Donnie E Ifa

Sorry to hear that this crook is still in business...unbelievable!!

Guest

Boy oh boy...sure wish I had Googled this guy before I hired him. Used him to replace 4 sets of doors...almost 3 months later and I am still waiting for the last set of doors to go in and still no finish on the others.

Of course I am paid in full...way too trusting of people I suppose.

I too have been rescheduled for my work to be completed 4x now and never does he show. To *** with buyer beware...when it comes to this guy Richard Wallace and/or Ultimate Ironwroks...it is buyer stay far far away.

I would love to file suit against him but after reading the prior posts it sounds like I would be throwing good money after bad. Does anyone have any suggestions for a door company I might call to fix what Richard Wallace has done to my doors?

Guest
reply icon Replying to comment of Guest-476751

Try Forgery Iron Doors,, Ft Worth Great company and service

warrenbobo

As many of you have found this company and Mr. Richard Wallce might be on target to set a new record for stealing from consumers all over the DFW area.If you have not given this convicted thief any of your money don't!!

If you have given him any monies, you most diffently do not want this convicted thief to damage your home with his inept work!! If you watch any TV and have seen the commercial for Allstate Ins with "Mahim" tearing up everything he comes in contact with, then you know how your work from Ultimate Ironworks will end. This past December Mr. Wallace confessed charges of theft.

He agreed to a sentence of jailtime and returned the funds he took from us. He now has a confiction for theft in Tarrant County. There are also many more people who are currently active in having other cases of theft being filed in Tarrant County.

If you need verification of this you may contact Presley Darnell with the Tarrant County District Attorney @817 212-**** and he can verify this info. If you need any help along the way please feel free to contact me, Warren Bobo @ 214 763-**** or my email: golfer1@***.net

Guest
reply icon Replying to comment of warrenbobo

Wayne Wallace is still in business ripping customers off after pleading guilty and getting deferred adjudication in April 2016.

Hatemydoors

Same story with us. He said they would come back but he never showed up after standing us up time and time again. He should be put out of business for good and forever.

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dbailey B
map-marker Dallas, Texas

Richard Wallace has Not delivered

on 4/5/2011 My Wife and I paid Richard Wallace of Ultimate Iron Works, $2500.00 for an Iron Door, we were told that if would take 4 to 5 weeks to complete. Well it's 06/17/2011 and we still have no door and no refund. We had called Richard Wallace about 3 weeks in and he said door was on track and would be done and installed within the next 2 weeks and after that is when the Non responsiveness started.

those weeks come and go and NO DOOR, we call many times after that and get NO resonse at all from him. Then a week later I get a call back from Richard who acts suprised the door hasnt been installed and apologies and says it will be installed this friday That was to be 5-20-2011.

I *** work and wait and call and guess what, no show and no call backs. this goes on thru may till I get a call on 5/25/11 from a Joe with his company, hes says the glass is being delivered and they will install the door this friday on 5/27/11. guess what again NO SHOW NO CALLS. I have called and requested my door or a refund several times and this guy doesn't care. I have no recourse , So i am filing against him and his co. in court, have contacted the BBB and will be contacting the states attorneys office as this seems to be a habit for this guy. We will also be contacting a few local news sources as they have people that do reports on company like this.

View full review
Loss:
$2500
6 comments
warrenbobo

As many of you have found this company and Mr. Richard Wallce might be on target to set a new record for stealing from consumers all over the DFW area.If you have not given this convicted thief any of your money don't!!

If you have given him any monies, you most diffently do not want this convicted thief to damage your home with his inept work!! If you watch any TV and have seen the commercial for Allstate Ins with "Mahim" tearing up everything he comes in contact with, then you know how your work from Ultimate Ironworks will end. This past December Mr. Wallace confessed charges of theft.

He agreed to a sentence of jailtime and returned the funds he took from us. He now has a confiction for theft in Tarrant County. There are also many more people who are currently active in having other cases of theft being filed in Tarrant County.

If you need verification of this you may contact Presley Darnell with the Tarrant County District Attorney @817 212-**** and he can verify this info. If you need any help along the way please feel free to contact me, Warren Bobo @ 214 763-**** or my email: golfer1@***.net

Guest

Please contact me at 972-839-**** or lardebtx@***.com. I am also a victim of Richard and have started working with the DA in tarrant county. The DA needs more people to come forward to bolster her case in front of a grand jury.

dbailey B

***UPDATE***

I went and filed against Them in court that very morning he cursed me out on the phone and Ultimate Iron works failed to respond to the summons from the court and the hearing was today and true to form they were a no show. the judge heard our case and awarded a judegment against them for our money back.

I am also filing criminal theft charges.

Just wanted consumers to be forwarned before doing business with this guy. would hate to see any other consumer get takin like this..

Guest

If you would like to visit about the current status of Mr. Richard Wallace feel free to contact me at 214 763-****.

Guest

Hello, we have not recived our door or a refund, at last contact Mr. Wallace yelled at me and cursed me out.

and told me to take him to court, which I have already done, possibly criminal charges are forth coming as well. it's a shame all we wanted was the door we paid this man 2500.00 for....sad

Donnie E Ifa

Did you ever get your door? If so and even if not, make sure the front glass is tempered or it will crack and is very expensive to replace.

It should have a stamped label in the bottom corner. My glass did not meet U.S. code!! Richard sales a really cheap quality of door.

Unfortunately we tend to find these things out after the fact.

Not sure if you've read my complaints but I have had several problems w/ my door. Sorry for your problems.

View more comments (5)
Anonymous
map-marker Dallas, Texas

Incredibly poor quality of door and installation

For those posting praises of Ultimate Doors, just check with the BBB for all the complaints filed. I assure you that I am not one of his competitors but a very dissatisfied customer. I paid $5000 for a wrought iron door. The quality and installation was so bad that I had to hire another contractor to take the door out to repair it and reinstall. The door was not even insulated. It is hollow, except for the panels. I was assured it would be a completely insulated door. He has a slick presentation. He likes to point out that his wife is an American Airlines flight attendant.
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Loss:
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